IT AMC & Office Setup in Gurugram

The Challenge

The client required reliable IT infrastructure and timely technical support to minimise interruptions, improve network reliability and keep office operations running smoothly.

The requirement covered both the initial installation and the support that follows it. Workstations, printers and network connections need to function together, while a clear maintenance arrangement gives the office a route for reporting issues and arranging technical assistance.

The client name is withheld. This case study describes the office engagement in Sector 44, Gurugram, rather than a standard package for every business.

The Kaamcube Approach

Kaamcube provided IT hardware deployment, network configuration, system troubleshooting and ongoing maintenance support tailored to the client's requirements, all under one annual maintenance contract.

The scope brings equipment configuration, connectivity and maintenance into one working relationship. The existing project summary records 740 installed items and a five-year maintenance engagement.

Hardware deployment for everyday work

The hardware work covers laptops, desktops, printers and peripherals. Installation and configuration form the starting point for equipment that staff depend on throughout the working day.

For a similar office setup, prepare a device list by department and identify the applications, printers and shared resources each team needs. This helps distinguish new equipment supply from configuration of existing assets.

Explore our hardware supply services for equipment requirements alongside the wider office rollout.

Networking that supports office operations

The engagement includes structured cabling, LAN and Wi-Fi configuration. These services connect the equipment and support the daily use of office systems and shared resources.

When planning your own office, share the floor layout, expected device count and areas where reliable connectivity is especially important. Include meeting rooms, reception, printers and equipment areas, along with any recurring connection problems.

See our networking and CCTV services and office networking setup guide for related planning information.

What an AMC should make clear

An annual maintenance contract sets out the support relationship after installation. This engagement includes troubleshooting and preventive maintenance, with the response commitment described in the project highlights.

A response time describes when support begins responding; it differs from the time needed to resolve every fault. Diagnosis, spare parts, third-party services and the issue itself can affect resolution. Agree priorities, support hours and escalation contacts in the contract.

For a new AMC proposal, confirm covered devices, scheduled visits, remote and on-site support, replacement-part arrangements and exclusions. Define how additions to the office will be brought into the supported inventory.

Prepare for your office IT assessment

Share the office location, floor plan, approximate team size and current equipment list. Explain whether the requirement is a new setup, a move, an expansion or maintenance of an existing installation.

Bring examples of recurring problems and identify the systems most important to daily work. An itemised proposal can separate equipment, installation, networking changes and maintenance, with responsibilities and acceptance checks defined before work begins.

Discuss your office setup or AMC requirements with Kaamcube to establish the next steps.